VBA improves the Veterans experience: goes electronic on claims, reduces backlog and improves accuracy

Over the last four years, Veterans Benefits Administration (VBA) employees have worked hard to serve our Veterans, their families and survivors and to move the organization into the digital age. This long overdue transformation resulted in improvements of historic measures that ultimately provided faster, higher quality benefits and services to our Veterans.

Accomplishments such as those brought about by VBA and its employees, when done at private sector companies, are lauded in the business pages of the Wall Street Journal. With an increasingly negative public narrative over the last five years, this story has gone untold; however, the numbers tell a story of incredible progress.

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